Training Ideas for Field Services Workers

August 31, 2017 Rieva Lesonsky

     Labor Day has come and gone and the children are back in school. Fall is also a great time to send your field services workers back to school (so to speak). Continuing education ranging from technical or computer skills to personnel management and leadership can make your team more productive and effective. Here are 8 ideas for training your field services workers.

1.     Trade union programs: If your workers belong to a trade union, investigate any continuing education programs, seminars and apprenticeships offered by the union.

2.     Trade associations: Do you belong to a trade association for your business? If so, take advantage of any continuing education programs it offers, as well as conferences or other events where you and your team have the opportunity to learn from speakers, panels, seminars or workshops.

3.     Local trade and technical schools: Find out what nearby trade and technical schools and colleges have to offer. If some of your employees lack this type of education, it may be worth your while to help pay for them to take additional courses. You can also see if local trade and tech schools offer any programs for people who are already in the workforce.

4.     Adult education programs: Depending on your industry, you may find adult education programs in your area that can help your field services employees develop their skills. These may not be technical courses, but training in management techniques, conflict resolution, computer use or time management can also be useful for your employees.

5.     Online education: Try searching the web for online education courses in the areas where you want your employees to improve. For example, Udemy and Lynda are popular online education programs where your employees can gain management or computer skills. The bonus of online education is your employees can schedule classes around their jobs (be sure to give them the flexibility to do so).

6.     Vendor education: Ask your vendors if they have educational programs to help your field service workers learn how to better use their products. For example, if you use a certain type of software, most likely the vendor will offer either in-person or online training in how to make the most of it.

7.     Safety education: Keeping field service workers safe is paramount for any business. OSHA offers training and educational resources to help you train your employees in maintaining a safe workplace so you can comply with the Occupational Safety and Health Act. For example, your team can attend classes taught by OSHA-authorized trainers to help them recognize, avoid and prevent safety hazards at work.

8.     Brown bag lunches: Are there certain areas specific to your business that you want to educate your field services workers about? Try holding monthly brown bag lunches (or bring in pizza for the team) where you discuss areas of concern and share ideas for how to do things better.

When you use Lighthouse Field Service to schedule and manage your field services team, both you and your employees will save time. That means your team will have more time for learning new things that can make your business more successful.

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