How to Keep Connected with your Crews in the Field

December 1, 2016 Jeff Baker

Want to know the secret to a successful field service business in 2017?

Constant communication with your crews.

In the past, owners and office managers relied on paper calendars and manual phone calls to organize and coordinate their team. In 2016, almost everybody relies on the super computers in their pockets (i.e. cell phones) to stay in communication. But busy office managers can't spend their day on a tiny cell phone screen, manually texting out commands to individual team members. So how can you take advantage? 

The solution is a seamless "desktop to mobile" scheduling software. With this kind of system, every job edit made at dispatch on your desktop syncs immediately to your team's mobile phones. From driving directions to customer contact info, these updates give your crew access to all of the important information needed to complete their tasks in real-time. With just a few strokes of the keyboard, you can helm the "command center" for your entire office and keep in constant communication with you crew. Here's 3 reasons why you need desktop to mobile capabilities today. 

Office On-The-Go: You can't be in your office 24/7. When you're traveling, on location, or even working from home, it's important to have a system that empowers you to be in full control of your employees, and your internal systems, from anywhere. Look for a scheduling solution that has a powerful mobile app that allows you to create and edit appointments and communicate with your team – all from your phone.

Lighthouse Field Service's desktop and mobile apps lets you view, update and manage your schedule in the office or on-the-go. Schedules update in real-time, so everyone with the app will always have the latest information on hand. There’s no need to worry about details slipping through the cracks.

Keeping Teams Updated: Need to update your team with a schedule change or a new job? A smart desktop to mobile software lets you quickly send a text message to the right crews directly from the job screen on your desktop! It also saves you time by pre-populating the text message with relevant job information that it pulls from your desktop scheduler. Now you can connect with your crews at anytime, without ever picking up the phone or breaking your stride.

Real-Time Progress: With a mobile app, your employees will have the ability to update you on their progress in real-time. Keeping an eye your team's status on a job makes it easy for you to schedule last-minute same-day appointments without having to call in to confirm with your team.

Lighthouse Field Service makes it easy to manage your team from your desktop or smartphone. Easily view and edit your team’s schedule and get real-time updates on their progress throughout the day to make sure they are on time. Permission controls ensures that your team will only have access to the information you want them to see.

Communication with your crews is key to your success. Discover why 85% of our clients have better communication with their crews!

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